Managed IT Support

What Service Packages do we offer?

• Essentials
  • Core IT Support: Provides essential remote support and day-to-day IT management.
  • Endpoint Monitoring: Continuous monitoring of devices to ensure they are secure and functioning optimally.
  • Microsoft License Management: Streamlined management of Microsoft licenses to ensure compliance and efficiency.
  • Quarterly Service Reports: Regular updates on your IT environment’s performance and recommendations for improvements.
• Standard
  • Enhanced Security: Includes everything in Essentials, plus advanced endpoint protection and email filtering.
  • User Backup: Automated backup for Microsoft 365 and Google Workspace, ensuring critical data is always protected.
  • Secure Credential Management: Safeguards user credentials with secure storage and management solutions.
  • Comprehensive Reporting: Detailed service reports and security updates to keep you informed of your IT environment’s status.
• Premium
  • Advanced IT Management: Offers all Standard features, with additional advanced network monitoring and maintenance.
  • Network Maintenance: Regular patching and upkeep of key network devices to ensure optimal performance.
  • Email Signature Management: Streamlined management of email signatures across your organisation, ensuring consistency and professionalism.
  • Proactive Support: Enhanced proactive monitoring and quick response times to prevent issues before they impact your business.

Why ADT for Managed IT Support?

• Tailored Solutions

  At ADT, we understand that no two businesses are the same. That’s why we offer customised IT support packages that are specifically designed to meet your unique needs. Whether you’re a small business looking for basic support or a larger organisation needing comprehensive IT management, our solutions are tailored to align with your business objectives and scale as you grow.

• Proactive Management

  Our approach to IT support is proactive rather than reactive. We provide 24/7 monitoring of your IT infrastructure, allowing us to detect and resolve issues before they can impact your operations. This proactive stance not only minimises downtime but also ensures that your IT systems are always running at optimal performance.

• Expert Team

  When you partner with ADT, you gain access to a dedicated team of IT professionals with deep industry knowledge and expertise. Our team works closely with you to understand your specific challenges and goals, offering strategic advice and technical support that drives your business forward. With ADT, you’re not just getting a service provider; you’re gaining a strategic IT partner.

• Comprehensive Security

  Security is at the forefront of everything we do. Our managed IT support services include advanced endpoint protection, secure credential management, and regular compliance monitoring to safeguard your data and systems from evolving threats. We ensure that your IT environment is not only efficient but also secure, giving you peace of mind that your business is protected.

• Strategic Partnership

  We believe in building long-term partnerships with our clients. Our team works closely with you to align our IT services with your business goals, offering strategic consultancy that goes beyond day-to-day IT management. We help you plan for the future, ensuring that your IT infrastructure can support your growth and adapt to changing business needs.

• Flexible Support Levels

  ADT offers three distinct levels of support—Essentials, Standard, and Premium—each designed to provide the right level of service based on your needs. Whether you require basic IT management or advanced network and security support, our packages are flexible and can be upgraded as your business evolves. This flexibility ensures that you always have the support you need, when you need it.

• Continuous Improvement

  We believe in the importance of continuous improvement. Our managed IT support includes regular service reports and reviews to ensure that your IT environment remains optimised and aligned with best practices. We’re always looking for ways to enhance your IT systems and processes, ensuring that your business remains competitive and efficient.