Background

Press Commercial Bodyworks is a family run, SME established back in 1970 in a back street garage in Bristol. They operate a full range of commercial vehicle recovery, bodywork, painting, refurbishment and graphics/livery services.

Challenge

In 2018, Press Commercial Bodyworks sought a more reliable and proactive IT support partner to replace their current provider, whose service fell short of expectations. They needed an IT provider that would prioritise their needs and offer tailored solutions to support their business growth.

Solution

When Press Commercial Bodyworks partnered with Assured Digital Technologies (ADT) in 2018, the ideal solution for their SME requirements was a credit-based IT support plan. This flexible plan allowed them to purchase support credits as needed, topping up when necessary, without committing to a fixed number of hours each month—a cost-effective model for businesses uncertain of their support needs.

After a successful first year, Press Commercial Bodyworks engaged ADT to develop an IT strategy for the next 12-36 months. The primary objectives were to enhance operational efficiency and leverage new technologies with expert guidance. As part of this strategy, ADT recommended migrating to Microsoft 365 and upgrading from Windows 7 (which reached end-of-life in January 2020) to Windows 10. To support this transition, the company also required new desktops and laptops. With evolving IT needs, Press Commercial Bodyworks opted for ADT’s Proactive Managed IT package. For a fixed monthly rate based on the number of users, this package includes unlimited IT support, consultancy, proactive monitoring with Datto’s RMM software, and Sophos Intercept X Advanced security.

Result

By choosing Assured Digital Technologies as their Managed IT provider, Press Commercial Bodyworks now benefits from a comprehensive IT strategy centred around proactive managed IT. This approach ensures their IT infrastructure is robust, secure, and capable of supporting the growth of their business.

Additionally, Press Commercial Bodyworks has enhanced its operations by working with the latest technologies, significantly improving efficiency and streamlining processes.

“Working with ADT has been a dream compared to our previous provider. The transition was seamless, professional, and we were never let down. We have completely upgraded our system in the past six months, incorporating Office 365 following advice from ADT. Working with the latest technology has helped our business immensely, streamlining certain processes. The ongoing support is extremely helpful, and the staff are always accommodating. Alex Withers oversees the technical aspect of our account, and he consistently exceeds expectations! I have and will continue to recommend ADT to friends and associates.”

Emma Warren, Director, Press Commercials Bodyworks

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